We provide 1 (One) year product warranty for computer unit including service and component replacement.
We are not responsible for software usage legality especially for computer unit that is not equipped by original software. Responsibility of software usage is fully on customer side.
• Component / Accessories Warranty
We provide 1 (One) year warranty for component / accessories except for some products that have different warranty period.
Warranty is not valid for consumable goods (i.e. printer ink, battery, disk).
• Warranty for customer from outside DKI Jakarta
For customer from outside DKI Jakarta, we provide the same warranty. If you have any problem with the purchased product please contact our technical support at support@tokopc.com or call: (021) 6230 4299
If you want to claim your warranty, please send the damaged product to our address:
Gedung Harcomas Lt. 2 No. 24
Mangga Dua
Jakarta 10730
We will cover the shipping fee and repacking fee for the product that has been repaired by us.
• Warranty Limitation
Warranty is not valid for this conditions:
Warranty period is out of date.
Damage by natural disaster, riots, fluctuative electrical voltage, misusage by user (i.e. fall, fluid contact), physical damage (i.e. burnt).
There is no our warranty sticker or our warranty sticker is damaged.
Product has been modified from standard specification.
Product has been repaired by another party.
Mistake in installing software.
Infected by virus.
• Service
Service in warranty period is free of charge if the product is sent to our address and is repaired at our place.
Service at customer place will be charged for service fee. The service fee depends on customer location, for more detail please contact our technical support at support@tokopc.com or call: (021) 6230 4299
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